Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@vooliostore.com.
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- Shipping Information
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Shipping Information
What Shipping Methods Are Available?
At VOOLIO, we prioritize timely and secure product delivery,
utilizing a reliable network of couriers. Delivery times may vary
based on your location
Is Free Shipping Available?
Free shipping may be available on Prepaid orders.
Are There Shipping Charges?
Shipping charges, if applicable, are determined by the
product and destination. Details are provided during the
checkout process.
How Can I Track the Status of My Order?
Stay informed with timely notifications via text, email, or
other channels, providing details about the delivery partner and
tracking ID.
How Can I Cancel My Order?
Order cancellations can be processed within our internal
timeline. Please contact our customer service promptly.
What's the Cash on Delivery Policy?
For Cash on Delivery orders, payment must be made at the
time of delivery. Open packages only after payment.
Payment Information
Is It Safe to Shop Online?
Absolutely. Prioritize the security of online transactions at
VOOLIO. Feel secure using Credit Cards, Debit Cards, and net
banking through our trusted payment gateways.
What Payment Methods Are Accepted?
VOOLIO accepts Master/Visa credit cards, major Debit Cards,
and net banking. Specific payment options will be detailed
during the checkout process.
What Should I Do If My Payment Fails?
In case of a payment failure, any debited amount will be
automatically reversed by the respective bank within a specified
timeframe.
Return & Refund
What Is the Return Policy?
VOOLIO allows returns within 5 days, applicable only for exchange. Return with exchange can be initiated within this timeframe.
How Will I Get a Refund?
Refunds for cancelled orders or prepaid orders and RTO will be processed in the original method of payment within 7 days. For return-related inquiries, please contact us at our Return Email: info@vooliostore.com.